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Refund and Returns Policy

Refund & Returns Policy – Wanderwood Furniture Store

Last Updated: September 2025

At Wanderwood Furniture Store, we value your satisfaction with every furniture purchase. If for any reason you are not completely happy with your order, our Refund & Returns Policy ensures a smooth and transparent process.


1. Eligibility for Returns

You may request a return if:

  • The item is defective, damaged, or incorrect upon delivery.

  • The item is unused, in original condition, and in original packaging.

  • The return request is made within [X] days of delivery (insert your store’s return timeframe).

Note: Custom-made, clearance, or final sale furniture items are non-returnable.


2. Return Process

  • Contact us at support@wanderwood.com with your order number and reason for return.

  • Our support team will review your request and provide a return authorization.

  • The furniture must be securely packaged for pickup or drop-off at the specified location.


3. Refunds

  • Once the returned item is inspected and approved, your refund will be issued to the original payment method.

  • Refunds are typically processed within [X] business days after approval.

  • Shipping charges and restocking fees (if applicable) are non-refundable.


4. Exchanges

  • If you wish to exchange an item (e.g., for a different size or model), please contact us within the eligible return period.

  • Exchanges are subject to product availability.


5. Damaged or Incorrect Items

  • If you receive a damaged or wrong furniture item, please notify us immediately with photos of the product and packaging.

  • Wanderwood will arrange for a replacement or full refund at no extra cost to you.


6. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Custom-designed or made-to-order furniture.

  • Clearance or sale items marked “Final Sale.”

  • Items damaged due to misuse, improper assembly, or lack of care.


7. Contact Us

If you have any questions about our Refund & Returns Policy, feel free to contact us:

📧 Email: support@wanderwood.com
📍 Address: Wanderwood Furniture Store, [Insert Location]